Payment Method

All items can be purchased on our website by credit card (Visa, Mastercard, & AMEX). 

Checks made out to Project Tesfa are also acceptable for online orders.  Items will not be shipped until the check is cleared.  

 

Returns

We love our product and hope that you do as well. If you are not completely satisfied with your item, you are welcome to exchange any items in resalable condition, with accompanying proof of purchase, within 30 days of the original purchase date.  Because each item is by donation, we are unable to refund your donation, however you can choose another item from our collection of the same value.  

If your Project Tesfa item has a defect in construction, we will provide a replacement within 60 days of the original purchase date, with accompanying proof of purchase, at no additional cost to you.

To return or exchange an item, please contact Project Tesfa customer support by emailing info@projecttesfa.org.  

 

hand made items

Actual pieces will vary slightly in shape and color as each piece is made by hand. 

 

Woven / Knit Items

All our woven / knitted items are delicate and can snag, tear or stain.   Handle each item with care.  In general, gently hand wash pieces in cool, soapy water using baby shampoo or a mild detergent.  Do not wring, twist or pull on the wet item. To dry, carefully lay the item out flat on a towel and blot to remove excess water, being careful not to stretch.

For apparel, follow the instructions on the label. Turning clothing items inside out will help keep the logo or imprinted item from wearing down in the washer.  

Shipping

Once your package is shipped, you should receive your order within 3-5 business days.

For Trunk Show orders, please allow 4-8 business days from the TRUNK SHOW DATE to process your order and prepare your items for shipping. 

 

Paper Bead Jewelry

Our paper beads are not waterproof. They have been shellacked (glossed) several times with varnish, giving them a shiny appearance and making them water resistant. Take off paper bead jewelry before showering or swimming.

Paper Bead Jewelry can be cleaned by wiping with a damp cloth.

 

Silver & Metal Pieces

To clean your solid sterling silver pieces, use a jewelry polishing cloth.  For plated pieces, do not use a polishing cloth.  Use a non-abrasive jewelry cleanser that is safe for plated pieces or mild soap and water.  A soft cloth can be used to carefully clean the item. After cleaning, rinse with lukewarm water and allow it to dry completely.

To prevent tarnishing, store jewelry in an airtight container (a ziplock bag is fine).  Adding an anti-tarnish strip in the bag will also help prevent tarnishing. To prevent scratching keep all of your pieces separate from one another.

Leaving jewelry in the bathroom can speed up the oxidation process that produces tarnish due to the humidity. Minimize sterling silver's contact with chemicals such as hairspray, body lotion, and cleaning products and do not wear it in the water. After taking it off, clean it with a dry, soft cloth before putting it back into an airtight container.